Shipping Information

SHIPPING

Where are our products shipped from?
All of our products are housed and shipped from our warehouse in Donghai,Jiangsu, CN.

Please visit our FB page for newest shipping cost.

Orders with Standard Shipping typically take between 1-5 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. GMT+8  will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm ET), then 1 business day would be Wednesday.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!

Weekends
Please remember that delivery time does not include weekends or holidays.

 Lost Packages

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.However, if shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

Signature Required

We may require a signature for delivery. This will help ensure that the order was delivered correctly.

INTERNATIONAL

We currently ship international orders to Canada,USA,UK,and newzland.

Standard International
Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 2:00 p.m. ET will be processed the following business day.

Customs and Duties
ROCKSROCKSTORE does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that ROCKSROCKSTORE  does not pay these fees.

Please call us for any questions or concerns: 18651711669 or you may email us at zhouyanyou361@qq.com.